A much sought-after speaker, she informs, inspires, and involves her audiences as she shares her insights on influencing others. She is one of about 250 people worldwide to have earned the Certified Speaking Professional (CSP) designation awarded by the 4,000-member National Speakers Association.
She is the author of eight books: Improving On-the-Job Training and Coaching , Improving Workplace Performance Through Coaching , The Art of Influencing , The Trainer's Handbook , Train-the-Trainer Facilitator's Guide , Involving Your Audience: Making It Active , New Employee Orientation Training and 50 Communication Skills Activities . She is also co-author of 101 Ways to Make Training Active and has published dozens of articles in professional journals. She has presented at several professional conferences in the United States and Europe..
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