For twenty years Bryan served as the manager of a country music radio station where he delivered a daily radio commentary, wrote and produced radio and television commercials, and served as a play-by-play sports announcer.

Bryan is also a writer. He's the author of several books including, Making Good Things Happen, Hitching Up A Winning Team, and Life Is An Adventure.

Most Requested Topics:

Doing things right: "How To Make Good Things Happen" A Challenge to Excellence

Teamwork as individual responsibility: "Hitching Up A Winning Team" A Three Point Game Plan for Success

Customer Service as everyone 's responsibility: "The Only Job Description You Will Ever Need" Defining Customer Service

As you plan your event, please note any of these presentations will be customized. They are available as a keynote or breakout session. Quite often, Bryan will present one topic as a keynote, and another topic later on in the conference as a breakout.

A flexible presenter, Bryan does: keynotes, breakouts, seminars, and humorous presentations at meal functions. He says, "My job is to work with you to tailor my presentations to fit your objectives and your time frame."

Making Good Things Happen - A Challenge to Excellence
Improving the quality of life...

Family Life: " People who care about families lead well balanced lives and they are the kind of people you can count on to help you make good things happen ."

Work Life: " The friends you work with make work fun... and fun is the spark that lights the fuel of enthusiasm. "

Civic Life: " Good things happen when good people care enough about their family, friends, and neighbors to do what's right. "

Hitching Up a Winning Team - Always Play as a Team
A three point game plan...

Commitment: " You've got to love the game and surround yourself with people who love the game - you can't have a winning team until you have a team of winners, and you can't be on a winning team unless you are a winner ."

Preparation: " It's not enough to want to win...you have to want to prepare to win. That 's why athletes train, performers rehearse, and professionals prepare . "

Teamwork: " A pair of matched mules in double harness will pull two or three times the load of a single mule pulling in single harness . "

The Only Job Description You Will Ever Need - Satisfy Your Customers
Defining Customer Service...

Customer: "Whomever benefits from whatever it is you do, when you say you are working."

Service: "Making it easy for these people to get what they need from you, and making it easy for them to do business with you . "

Value: "The thing customers want most of all is value, and value is the work product of good service . "

You can also visit: www.bryantownsend.com for more information about Bryan.