Her company's mystery shoppers, better known as Retail Snoops, have secretly “snooped” over 2000 companies searching for excellence in customer service. Guess what, she is still looking!
As a past sportswear buyer for the May Co. department stores, she takes her corporate leadership skills and helps audiences apply them to any size business. Her buying background inspired her to write her first workbook for retailers, "Applied Retail Mathematics" to help store owners easily understand what makes their businesses become and stay profitable.
Most Requested Topics:
- Boomerang Customers! 5 Secrets to Keep Your Customers Coming Back
- Bullfrogs Have it easy, They EAT What Bugs Them! - Skills to Communicate Effectively with Anyone Around Your Pad!
- Retail Business is Show Business - How to Set the Stage for Your Customers.
- Polish, Package and Present - How to Communicate With Class!
- Communication Skills for Managing the X and Y Generation
Anne is the author of " Surprising Secrets of Mystery Shoppers , a contributing author to the books, " Real World Customer Service Strategies that Really Work ", and Conversations on Customer Service and Sales featuring Brian Tracy as well as joining other experts in Confessions of Shameless Self Promoters " by Debbie Allen.
She is Past President of the National Speakers Association – Pittsburgh , PA Chapter, of which she received the Chapter Member of the Year –2000 award. She is a professional member of the National Speakers Association and sits on the board of a number of non-profit associations.
Her first love is speaking to audiences who want to make a difference in how they treat their employees and their customers! If she isn't on stage, you just might find her on the golf course with her husband or son or then again, doing what comes naturally, shopping and snooping for great customer service!
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